At Bright Futures Academy Agartala, we strive to provide high-quality coaching and support to help our students achieve their academic goals. We understand that circumstances may change, and we have a refund policy in place to address such situations.

General Refund Policy:

• Refunds are considered on a case-by-case basis and are subject to the discretion of the management.
• Requests for refunds must be submitted in writing (email or physical letter) to the academy’s administration.
• The refund amount, if approved, will be determined based on several factors, including the student’s attendance, the duration of the course attended, and any materials or services already provided.
• Refunds will not be granted for any course after a certain percentage of the course has been completed (e.g., 25% or as determined by the management).
• The refund process may take several business days to complete.

Specific Refund Scenarios:

• Course Cancellation: If Bright Futures Academy cancels a course, students will receive a full refund of the course fee.
• Medical Reasons: In cases of genuine medical emergencies, students may be eligible for a partial or full refund, subject to the submission of valid medical documentation.
• Transfer to another batch: If a student wishes to transfer to another batch of the same course and if seats are available, the fees already paid will be transferred. No extra fees will be charged. If the student wants to change to another course, the fees already paid will be adjusted and the remaining amount will be collected.
• Withdrawal before course commencement: If a student withdraws from a course before it starts, a certain percentage of the fee will be refunded after deducting administrative charges.

Non-Refundable Items:

• Registration fees are typically non-refundable.
• Any study materials or online resources purchased separately are generally non-refundable.

Process for Requesting a Refund:

1. Submit a written request (email or letter) to the academy’s administration, clearly stating the reason for the refund request.
2. Include any supporting documents, such as medical certificates or proof of course cancellation.
3. The academy’s administration will review the request and make a decision.
4. If the refund is approved, the student will be notified, and the refund will be processed within a reasonable timeframe.